Returns Policy
Practical return guidance for volleyball gear and equipment.
We want return decisions to be clear before you send anything back. Eligibility can depend on product type, condition, supplier handling, freight requirements, and whether the item was custom or quote-based.
Return window
Return requests should be submitted within 30 days of delivery unless a product page, quote, or supplier-confirmed order states a different window. Do not ship items back until Volleyball Shoppe confirms eligibility and return instructions.
Return shipping and restocking fee
Customers are responsible for approved return shipping costs. Approved returns are subject to a 20% restocking fee unless Volleyball Shoppe confirms the return is due to verified shipping damage, a product defect, or our error.
Refund timing
Eligible refunds are processed within 5-7 business days after the returned product is received, inspected, and approved. Your bank or card issuer may need additional time to post the credit.
Exchanges
We do not offer direct product exchanges. When a return is approved, customers can place a separate order for a replacement product.
Unused and unworn condition
Returned products generally need to be unused, unworn, clean, complete, and in original packaging with tags, manuals, parts, and accessories included.
Nets, pads, carts, and equipment
Equipment should not show court wear, writing, missing parts, installation marks, or altered packaging unless the request is for a verified defect or shipping damage.
Custom and configured gear
Custom graphics, configured systems, and special-order components may have limited return eligibility once supplier processing begins.
Oversized and freight items
Large volleyball systems, carts, poles, pads, and facility items may have return limitations, restocking fees, carrier pickup requirements, or nonrefundable outbound and return freight charges.
Custom and team orders
Custom, special-order, quote-based, bulk, and facility-package products may have limited cancellation or return options once supplier processing begins.
Defective or damaged items
If an item arrives damaged or appears defective, keep the packaging and send photos of the product, box, label, delivery paperwork, and issue immediately so support can review replacement, freight claim, or refund options.
Return request workflow
Submit a request with order number, item, quantity, condition, and photos when available. Wait for support instructions before shipping anything back.
Ready to start a return?
Include order details, item condition, quantity, and photos when possible. Support will confirm next steps before a refund, replacement, or return shipment is approved.
Submit Return Request